First Contact – Phone Skills – Go Green

Relevant articles from the archives, full of creative nutrients to be re-purposed and reused to grow your business and help you thrive. This month's article gives a glimpse back at our history and the emerging use of heat-mounting techniques for fabric and the early use of pre-coated boards for mounting.  Then as now, using creativity and keeping up on new techniques is vital to our industry and each business' success.

Relevant articles from the archives, full of creative nutrients to be re-purposed and reused to grow your business and help you thrive.

 

We can transpose some of this article's terminology to Google listings and online inquiries and apply it just as well today as when it was written in April 2002. Your phone and shop email are often First Contact. It's important to focus when you answer and be conscious of the information you provide to create a relationship with a new client.

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